CryptolinkUser Guide
All topics
Part 1 · Getting started

1.2Creating a card account

A card account lets you order and manage Cryptolink cards. You can create it with your email and a password, as described here, or with your Apple or Google accountGoogle account — see 1.3 Signing in, including Apple and Google.

Fill in the registration form

  1. Open the CardsCard tab and tap Register. You can also get here from the sign-in screen with the Don't have an account? Register link.
  2. Enter your email. You will use it to sign in, and verification codes are sent to it.
  3. Create a password. The list of requirements under the field shows which ones are already met; it appears as soon as you start typing (see below).
  4. Repeat the password in Confirm Password.
  5. If a friend invited you, enter their code in Referral ID (Optional).
  6. Tap Next. By creating an account you agree to the Terms of Service — tap the link to read them.
Registration form with the password checklist and the Fair strength label 1 2 3 4 5 6 7
1Email — your login and the address for verification codes.
2Password — the eye icon shows or hides what you typed.
3Requirements and strength bar — a green check next to each met requirement, a red cross next to each unmet one, and the password strength below.
4Confirm Password — the same password again.
5Referral ID — an invitation code from a friend, if you have one.
6Terms of Service — opens the terms in the browser.
7Next — becomes active when email, password and confirmation are filled in and the address isn't in the .ru domain. The email format, the password match and the password requirements are checked after you tap it.
Registration form with the password requirements and the Fair strength label 1 2 3 4 5 6
1Email — your login and the address for verification codes.
2Password — the eye icon shows or hides what you typed.
3Requirements and strength bar — a green check next to each met requirement, a red cross next to each unmet one, and the password strength below.Appears when you start typing the password.
4Confirm Password — the same password again.
5Referral ID — an invitation code from a friend, if you have one. The hint under the field reads Enter referral code if you were invited by another user.
6Terms of Service — opens the terms in the browser.
7Next — becomes active when the email is valid, the password meets all requirements and the confirmation field is filled in.

Email requirements

The app doesn't limit the length of the name or the domain.

Until the address meets these requirements, Next stays inactive.

No % in the addressThe iOS app accepts the % character before the @, but the Android app doesn't. To sign in on a phone of either platform, use an address without %.

Password requirements

The password must meet all fivesix requirements:

Any character that isn't a letter, a digit or a space counts as a special character, for example ! @ # $ % ^ & * ( ) _ - + = [ ] { } ; : ' " , . / ? \ | ~ `. There is no list of allowed special characters. Only Latin letters, digits and special characters can be used: non-Latin letters (for example, Cyrillic) and spaces aren't allowed. Such characters can't be typed, and spaces in pasted text are removed.

While you type, the strength label shows Weak, Fair or Good. When all requirements are met, the checklist folds away and only Strong remains.

While you type, the bar shows Weak, Fair, Good or Strong. Strong appears only when all six requirements are met — that's also when Next becomes active.

If Next can't be tappedAt least one requirement isn't met — it has a red cross in the list. For example, the password contains a space or a non-Latin letter.
Email addresses in the .ru domainRegistration with a .ru email address is currently unavailable. If you enter one, the form shows a warningEmail addresses with … domain are not serviced appears under the field, and Next stays inactive. Use an email address in a different domain.

Confirm your email

After you tap Next, a 6-digit code is sent to your email and the Email Verification screen opens.

  1. Find the email with the code. The screen shows which address it was sent to.
  2. Enter the code and tap Next.
  3. The account is created and you are signed in. The Crypto tab appears in the tab bar, and the CardsCard tab offers to choose your first card — see 2.2 Choosing and ordering a card.
Email Verification screen with a code field and a countdown 1 2 3 4
1Code field — the hint shows the address the code was sent to (partly hidden).
2Countdown — after 60 seconds it turns into Get Code: tap it to receive a new code. The banner New code sent confirms it.
3Verification code not received? — tips if the email hasn't arrived.
4Next — confirms the code. Active as soon as the field isn't empty; the server checks that the code is exactly 6 digits.
Email Verification screen with a code field and a countdown 1 2 3 4
1Code field — the address the code was sent to is shown above it (partly hidden). Digits only.
2Countdown — after 60 seconds it turns into Get Code: tap it to receive a new code. The field is cleared, Confirmation code sent to your email address confirms the code was sent, and the countdown starts again.
3Verification code not received? — tips if the email hasn't arrived.
4Next — becomes active once all 6 digits are entered.

If the code doesn't arrive

Tap Verification code not received?. The panel suggests what to check:

Tap Confirm to close the panel. To get a new code, wait for the countdown to end and tap Get Code.

If something goes wrong

MessageWhat to do
Invalid email format.Check the email for typos.
Registration with .ru email domains is currently unavailable. Please use an email address from a different domain.Email addresses with … domain are not servicedRegistration with a .ru address isn't available. Use an email in another domain.
The passwords do not match.Enter the same password in both fields.
The password does not meet the requirementsThe password must be at least 8 characters long and contain an uppercase and a lowercase Latin letter, a digit and a special character, with no spacesMake sure the password meets all the requirements — check the list under the field (see Password requirements). Usually this message doesn't appear: Next is active only when the password meets all requirements.
This email is already in use.An account with this email already exists. Sign in (see 1.3) or recover your password (see 1.4).
An error occurredTry again. If you already have an account with this email, sign in (see 1.3) or recover your password (see 1.4).
Verification code expired or invalid email.Verification error — Incorrect or expired codeCheck the code in the latest email. If it has expired, tap Get Code when the countdown ends and enter the new code.
Too many attempts. Please request a new code.Wait for the countdown, tap Get Code and enter the new code.
Connection error. Please check your internet connection and try againCheck your internet connection and try again.
Service is temporarily unavailable. Please try again in a few minutes.Server error. Please try again laterTry again later.